Frequently Asked Questions

What are your minimums?

Screen-Printing:

* 12-piece minimum (mix and match available, as long as color inks stays the same).

* Re-orders: start at 12.

Dye Sublimation:

* 12-piece minimum of any combination (example: 4 Men shorts, 4 Women leggings, 4 Women booty shorts).

* Re-orders start at 1 for CustomINK.

How long does production take?

Screen-Printing:

* Standard 7-10 business days** from artwork approval.

Dye Sublimation:

* Standard 4-6 weeks** from artwork approval.

** Note please add 1-4 days for shipping (Domestic).

** Note please add 7-10 days for shipping (International).

How much is shipping?

Screen-Printing:

* FREE shipping to all domestic (except AK and HI).

* Shipping CHARGE for international orders.

Dye Sublimation:

* FREE shipping to all domestic (except AK and HI).

* Shipping CHARGE for international orders.

**NOTE: For CustomINK Re-Orders FREE shipping on 12+ orders only. You will be charged for re-orders under 12.

How can I get help with my design?

* We help bring your design to life! We also offer pre-template designs for FREE.

* Our professional graphic design services are charged at the rate of $40/per hour.

* Please contact us for an estimate.

Will the ink crack/peel/fade?

* #1 TIP/Priority to help reduce cracking/peeling: Turn product inside out! Do not dry clean; Do not wash in hot water; Do not use chlorine bleach; Do not wash whites and colors together; Do not dry on HIGH heat.

ONE-P is not responsible to damage to apparel as a result of improper care


Dye Sublimation:

* Fade resistant. No cracking or peeling. Color remains strong and vibrant even after extensive washing.

* Excessive heat may cause fabric shrinkage and color change – Do not put CustomINK garments through screen-print dryer.